Benefit from training programs designed by industry and product experts, imparting knowledge on the proper usage and administration of the LifeSphere portfolio.
Managed Services
Our Managed Services Team: Maximizing Your ROI
Our Managed Services team at Infinity Data Technologies is dedicated to ensuring you realize the full return on investment (ROI) for your endeavors. Here's how we can assist you:
Comprehensive Support
We offer end-to-end, continuous support for all Infinity Data Technologies applications, including system upgrades, patches, and MedDRA updates.
Our extensive range of support and service options includes training, reporting, dictionary loading, and both business and technical consulting.
Access a seasoned team of industry veterans in life sciences, boasting deep subject matter expertise.
Experience seamless application support with our team taking care of everything, from system administration to maintenance of the production environment.
Experienced Experts
The Infinity Data Technologies Managed Services team comprises experts well-versed in product knowledge, subject matter expertise, and compliance, ensuring your applications are in capable hands.
Flexible Service Delivery
We offer various delivery models, from shared to dedicated, onsite to nearshore, and offshore, catering to your specific needs.
Cost Savings
By outsourcing managed services, you can redirect valuable resources towards your core business initiatives, ultimately saving time and reducing the total cost of ownership.
Our Managed Services Offerings:
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Product & Application Training
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IS/IT/BT Support
Enjoy dedicated 24/7/365 support models, both onshore and offshore, complete with SLA-backed incident management.
Ad Hoc Reporting
Receive ongoing support for ad hoc reporting requests, ensuring your data needs are always met.
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Organizational Readiness
Maximize the success of your investment in the LifeSphere portfolio with tailored, comprehensive change management programs designed to suit your unique requirements.
Business Support Services
Entrust us with the complete life cycle management of change, from application configuration to affiliate/partner setup, distribution rules, custom validations, and bookmarks. We also provide backend third-party audit support.
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Dictionary Loading
Count on us for MedDRA loading and recoding to meet regulatory requirements, as well as on-demand loading of WHODD.
At Infinity Data Technologies, our Managed Services team is your partner in optimizing your software and applications, ensuring they operate at their best while you focus on your core business objectives.